Overall good experience but could be improved (eurocar). Booking was very straight forward and easy.
T.M.
United Arab Emirates
Reviewed: Thu, Aug 29, 2019
About Europcar:7.3/10
Car was not ready by the time we got to the counter (delayed on landing).
The tolls in Dubai were a bit of a surprise as this was not made clear on pickup.
About QEEQ:8.0/10
It was a good experience and would recommend it others!
After returning to my country, I was charged five times. Contacting Zuzuche (the rental service platform) resulted in over a week without any reasonable feedback. I had to reach out to Europcar myself, where I was informed that three were for traffic violations and two were for toll fees, totaling 2000 RMB. However, upon checking Dubai Police and Dubai RTA systems, I couldn't find any records of traffic violation fines! Zuzuche also failed to provide any proof of the authenticity of these fines. Therefore, I am extremely dissatisfied with both Zuzuche and Europcar.
“Don’t bother with this rental company they don’t care at all”
About Europcar:7.0/10
Useless real drama returning the car so annoying incurring cost for international phone calls from my phone as the office was closed and had to return to another location that would have been fine if they had bothered to contact me I mean they had ALL MY CONTACT DETAILS USELESS will never use again they simply don’t care
Like: The car was in a great condition and friendly staff Dislike: The pick time was rather long.
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Overall good experience but could be improved (eurocar). Booking was very straight forward and easy.
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