Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did.
Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.
“Reluctant to use company again as they appeared dishonest and untrustworthy”
About ACE:5.7/10
Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage
Le véhicule était parfait nous avons été surclassé.
Car chez ACE on appel au moment ou le client est au guichet pour savoir si un véhicule est disponible.
Attente improbable au guichet, on essai de nous revendre une assurance alors qu'elle est deja prise sur le site, un scandal pour 160 euros de location avec assurance, on m'a demandé 95 euros en plus ou emprunte sur la CB pour la franchise.
Over 40 minute wait to be seen at the counter.
Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused.
Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
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Customer Service
awful
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