Great

Long queues at the counter with only 2 member of staff. Drop off no member of staff available.

Maryam at Europcar ( London city airport ) was extremely professional and helpful. She provided excellent customer service and made the whole process very smooth and easy. Definitely recommended.

Took too long to get to front of que then waited 40 minutes for car to de delivered

Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.

They dont appear to be prepared to make clear resdy in time for orderly pick up. After droo off I realize I have my mobile phone mount/holder left in the car. No one from Europcar kind enough to inform me to pick up the item.