They refused to give me the car pretexting that my credit card is not working, although I have an international credit card with a limit higher than $10,000. Over the past years I rented a car many time and this was the first time I have been refused a car. You should seriously filter your partners as I am suspecting your partner of wrong doing. I am wondering how much cancellation you guys got from this partner. I managed to book another car from one of your partner’s competitors and surprisingly my credit card worked perfectly as you can see on the attached pictures. I already opened a case for that.
Reasons for not giving a high score for car pickup: 1. The store staff were not skilled and needed to call for guidance at almost every step. 2. In addition to freezing the specified amount on the credit card as a deposit, another 33 euros were charged without clear explanation. 3. The fuel tank was almost empty when picking up the car, requiring immediate refueling even though it was nighttime. 4. When leaving the parking lot, we were unexpectedly charged an additional 35 dirhams. Points 2, 3, and 4 are issues we have never encountered in years of international self-driving travel.
Accueil excellent, personnels très sympathique, service parfait ! Je ne peux que recommander les services et prestations de la société de location de voitures Sovoy !
Un grand remerciement ! Philippe
There is a disconnect between the site and the office where I picked up the car rental. I was told by the office in Morocco that car description in that EasyRentCars site are not accurate, so they gave a car with almost no gas and no AC, no radio, no functioning USB port. The car rental was a junk ( bad tires, no ac, seats with cigarette burns, and bad smell, etc ...)
About QEEQ:7.0/10
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Customer Service
Very bad experience
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