good car, but terrible road side assistance

Unfortunately, we had a rather terrible experience. We got a nail in our tire, and for three girls we were stranded on the side of the road. We called the 24 hour road assistance, as we had bought the extra insurance. They said they were coming, but no one turned up. Eventually after 6 hours of no one coming, we called a friend who picked us up, and let us stay with them for the night. in the morning, i called again and the issue was sorted. it was a frightening experience, and I am only glad it wasn't dark when this happened. We also lost a complete day in Taohe, and our money on the hotel.