Worthwhile savings. Recommended!

We will NEVER use Zoom again. 1-The rental car company is far from the airport. 2-The check-in was very long. 3-The staff seems very dishonest as they are now trying to charge us for a small scratch that we never did whilst the whole car has dents and scratches all around it. Very dishonest and unprofessional. We wonder how many others they have done the same thing to. We also saw them charging foreigners who could not communicate well in English very high extra fees for odd things. EasyRentCars should not do business with them.

So far we have loved EasyRentCars and have told many of our friends about them. However if we get dishonest service like Zoom again we may reconsider.

I called Zoom but was told that the rental was marked as a "no show". I explained that I arrived after the place was already closed so I called the next morning. They said there was nothing they could do and there were no other cars available. Since I rented from Easy, they told me to contact them for details.

Everything was good

Hidden daily insurance fee of 8.99 despite having a separate car insurance from my credit card. Zoom is located over 10km from the airport - location misleading and very inconvenient. After our drop off we were refused a shuttle back to the airport as it was too late, we needed to pay additional 20$ for transport back to yyz. Overall with all the additional cost and inconvenience I will never use zoom again and will spread the word amongst my friends and family

The company promised to pick us up in 15 minutes, but it took more like 25. Then they're about 15 minutes from the airport. The car was not particularly clean. At drop-off, we waited about half an hour before anybody could talk with us. Meanwhile, I noticed they were renting cars to the next customers without even cleaning them!

EasyRentCars platform worked great.