Exceptional experience overall and thoroughly worthwhile. Will do this again.

The car was visually clean but stank of dog which was very off-putting

All very smooth. Had problem with my credit card during the day as I couldn't remember pin. They listened to my problem professionally at all times.

All very impressed. I was particularly pleased to find affordable insurance where excess is covered. The industry needs to find a way to not then have to also block out the excess on a credit card at the desk. If it's covered then it's covered.

Counter staff were rude and unhelpful. Don't accept deposits being paid for by car, force you to pay for additional insurance as a solution and don't give you money back for original insurance that you paid for. Would recommend not hiring a car through them.

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.

Under 5 mins to go through the paperwork and pick up the car at the airport. Staff were friendly and took us through all the options. Car was a new Citroen C1 which provided ample space for the two of us. Drop off also only took 5 minutes.

Easy to book without any issues at all.