We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.
Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.
“Je ne re louerai certainement pas une voiture sur ce site.”
About ACE:6.7/10
Le retrait de la voiture a été horriblement long (plus d’une heure à faire la queue et au guichet). Le tarif paye sur internet était le plus compétitif mais une fois l’option super assurance et pas besoin d’etat Des lieux de retrait et de retour le tarif est nettement moins compétitif du fait de l’attente.
“Beware of the 1200€ for deposit, taken immediately on your credit card”
About ACE:8.7/10
I didn't know that ACE was part of the Goldcar group, which I had experienced before and didn't want to experience again
the booking site Easyrentcars did not show that
I thought that ACE was a totally different car rental company, but then it works the same as Goldcar, a low cost company which I personnally will not recommend or use again for my needs
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I retuned the car with full tank and the company charged my a full deposit!
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