NEVER EVER AGAIN at that location...not enough staff and not enough service!!
United States
Reviewed: Fri, Sep 20, 2019
About Thrifty:6.7/10
Having a reservation made no difference to pick up. I spent 1 hour and 20 mins waiting to pick my car up as Thrity only had 2 windows open for service. Almost and hour and a half waiting and I had a reservation already and I turned up over an hour early to pick it up. I have better things to do on vacation than wait that long for a car I alrady have reserved. No matter what the rate o got I would NEVER EVER go back there...and I order a compact and they gave me a full sized car as they ran out of compacts...how I was there over an hour early with a reservation. Isn't that the idea of a reservation... which I had already made part payment for. How could my car be given to someone else??? NEVER EVER AGAIN !!!! They should be given a 3-4 not 6.7
Not enough staff, the whole car pickup process took 2.5 hours; the staff's service attitude was decent. Arrived at the store at 8:58 AM to queue, and it took two hours to register. Only one or two service windows were available, making the process extremely slow. This severely disrupted the morning schedule, and the car was finally picked up at 11:28 AM. The staff were pretty nice overall.
We had to wait in line for 1hour 15 to pick up the car at that location. That was quite annoying considering that cut into the day we had planned. Photo taken 40 minutes into waiting
“Better than expected and cheaper than friends who had rented directly. Easy process”
About Thrifty:10.0/10
Better than expected. Easy and helpful front counter staff. Booking online was easy process
About QEEQ:10.0/10
Prices were very competitive. Allowed pickup from downtown waikiki beach. Feedback - website didn't allow to search pick up and drop off location as waikiki beach downtown
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NEVER EVER AGAIN at that location...not enough staff and not enough service!!
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