Overall experience is positive, but could have been better
FML
Malaysia
Reviewed: Fri, Sep 27, 2019
About Keddy by Europcar:8.3/10
The car was quite new & clean, I'm very satisfied with the condition of the car.
Customer service was polite, very helpful.
However, the whole experienced almost got overshadowed by the drop off process.
The staff was late for 45 minutes, which in turn makes me almost late for my flight.
I have had better car rental experience in the past, where staff responsible for pick up/drop off will often contact/whatsapp me as soon as my flight landed.
About QEEQ:10.0/10
The platform is easy to use.
Convenient to purchase additional rental insurance.
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Customer Service
Overall experience is positive, but could have been better
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