Easy online, great counter staff, but confusing insurance and extras situation
Scott
United States
Reviewed: Mon, Sep 30, 2019
About Europcar:9.3/10
John on the counter was great, very friendly and accommodating, but he was a bit evasive about what extras I needed to pay for and why.
In the end they were added on without further consultation.
Initially, we were given a car we didn't like, and there were no other options available. They told us to come back at 7 AM to exchange it. We got up early to go back and got a small SUV, which had scratches and dirty windows. For safety, we had to clean the windows ourselves. Overall, very dissatisfied.
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Easy online, great counter staff, but confusing insurance and extras situation
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