Bargain car rental, great service, but ruined by scam at the end of the rental...

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

Hubo un problema de comunicación porque yo resido en Estados Unidos y por lo tanto cuento con mi licencia de conducir del estado de Nueva York. Por lo cual llamé a la compañía para preguntar sobre si era necesario llevar un pasaporte; ya que en ese momento no lo tenía conmigo y debido a que tengo la licencia de conducir estadounidense y me dijeron que no hacía falta. Sin embargo cuando lleguemos allí, me dijeron que como habíamos realizado una reserva española y obligatoriamente necesitábamos un pasaporte. Esto nos hizo tener que volver al alojamiento y nos hizo perder mucho tiempo y algo de dinero para volver a recoger el coche de nuevo.

la voiture était vieille et faisait beaucoup de bruit, ce n'est pas la voiture que j'avais réservé , donc j'étais déçue

hyper facile, je l'utiliserai de nouveau

I had to changed the car due to warnings turned on. I wonder why they didn’t realize it.

Very inconvenient to have to go to two different locations within Union Station before you can pick up your rental