Reserved and expected a Special SUV/Jeep Wrangler rental and received a scratched up Mitsubishi instead. Hood, side panels, and bumper were scratched up and there was not another option to select from. Made short trip somewhat disappointing.
“Easy rent cars was excellent rental company was bad”
About FOX RENT A CAR:5.7/10
Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed
“When I picked up my vehicle the car I had reserved was no longer available & got charged $68 extra”
About FOX RENT A CAR:5.7/10
The counter staff seemed helpful but said she could not get the extra $68 off the bill when she changed the car I would be getting. When I said I didn’t want to pay for extra insurance, I was told because it was included in my original reservation, I had to take it. I had no choice but to accept the rental & I told her I would be in touch with the company about this issue.
Fox is the worst. They were extremely rude at the pickup counter and harassed me about everything. The car was filthy and smelled so bad of cigarettes that it made us sick and bothered my husband's asthma. We called their number but they never answered.
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