Disapponted

Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed

Very easy to book

On pick up in Burbank CA they did not have a car for us although we reserved one over a month before the trip. After about 25 minutes inside we were told to go upstairs and they would help us there. The problem is that for 15 minutes we could not find anyone to assist us and when they did we had to wait for the car to be washed. Never before had we had this much trouble with a car rental.

There are more scratches on the car than expected but the car runs good. It took awhile for pick up but the staff was very nice and friendly.

The counter staff seemed helpful but said she could not get the extra $68 off the bill when she changed the car I would be getting. When I said I didn’t want to pay for extra insurance, I was told because it was included in my original reservation, I had to take it. I had no choice but to accept the rental & I told her I would be in touch with the company about this issue.

Fox is the worst. They were extremely rude at the pickup counter and harassed me about everything. The car was filthy and smelled so bad of cigarettes that it made us sick and bothered my husband's asthma. We called their number but they never answered.