Extremely dissatisfied.
This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities.
However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK.
When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses.
In summary, very disappointed. Your company did not look after the customer's interest. Poor service.
I got a pleasant upgrade to an automatic car and that too an Audi!!!! The staff was extremely helpful and friendly and the hiring process was very simple.
Car was bit under power I felt. It was Vauxhall Mokka. I had booked Astra but got bigger Mokka. Space is better in Mokka but power is less - it didn't pickup on 2nd gear, I had to come to 1st gear always. Otherwise good experience.
About QEEQ:10.0/10
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