The company did not update the latest pick-up location and informed us a wrong location.
T.Lau
Thailand
Reviewed: Wed, Oct 16, 2019
About KPN:6.7/10
The pick-up location was different from the one written on the booking information. When we went to the location instruction, it had moved to another location and we had to call and look for it. We wasted quite a long time after arriving at the airport. Especially it was after midnight, it was not a good experience for us.
Nobody was at Meet&Greet Point from KPN. After many calls and more than 60min somebody from KPN comes to the location where i should pickup my reserved car. The staff not speak very well english and it takes further 15min to get the car in good conditions. Next time no more KPN.
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Customer Service
The company did not update the latest pick-up location and informed us a wrong location.
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