Good

Car showed low tyre pressure warning at pickup. Only one agent at pickup and she had to spend a long time dealing with one difficult customer, so the process took longer than it should.

All worked fine

Rental agent was very friendly

The car itself was fine, but a mixup with the Budget salesperson, who mistakenly thought we could not use a specific method of payment, which was then discovered to be fine, delayed our trip by just over an hour. We will not be renting through that location in the future.

Counter staff did not tell me about the large number of toll roads around Denver which I was unaware of, or that toll pre-payment to Budget beforehand would save me money. Unaware of all this I was stung with some hefty toll costs which I now have to pay. Not good. My wife booked her car through Thrifty after I had dropped my car off at Budget. The counter staff at Thifty informed her of all this before she took her car out. I was with her at the time and wondered why I had not received the same advice from Budget!!

Yes! We were up graded to a larger vehicle because all the smaller ones were gone! Great for us!

Great