Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!
The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.
The queue situation was manageable. Later, they offered a paid upgrade to an automatic transmission, which I accepted.
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