muy buena

1. Picking up the car went relatively smoothly. The staff weren't very enthusiastic but not rude either. It was okay overall. They didn't try to upsell insurance and I got the model I booked. 2. When returning the car, there was a scratch on the wheel rim (clearly an old damage). A local person returning the car with me confirmed it was an old scratch. But they claimed I caused it. I asked them for evidence and they showed me the check-out form, which indicated the car was in perfect condition when handed over. I then showed them photos I had taken beforehand, and they adjusted my bill. (Make sure to take photos and videos when renting a car). 3. I want to remind everyone again: take photos and videos when picking up the car. It could save you a lot of money. 4. Why only 1 star? Because if I hadn't provided the photos, they'd have blamed me for the scratch. This is dishonest, deceptive, and irresponsible towards customers.

Very satisfied with the staff, but there were too many people in line and the wait time was a bit long. They replaced my car with a two-door Mercedes C220d coupe, which was awesome.

Got the car on schedule, chose a Volkswagen Golf, but received a black sedan, checked and it was an Opel with damage all over. Wanted to switch to a smaller car for a female driver but was told none available. Took over half an hour to document the damages. Later had a flat tire and was transferred to the train station branch with more cars. Asked to upgrade at a cost but was offered a different car after seeing its picture. Ended up with a 15,000 km Citroen, which was different from the picture and had a smaller trunk, not as good as the Golf. Communication issues made it worse, but the staff patiently resolved it.

The car was changed three times, with each switch resulting in a smaller model and a lower price.

Scheduled a pick-up time but ended up waiting for an hour and a half. The customer service kept asking companions to switch cars and sold them a product she still doesn't know. Despite having over ten people in line, only one person was assisting, and no one explained the car's condition, leaving us to figure it out ourselves.