Excellent

The car rental company staff was very casual when giving us the car, telling us to just pick any Jeep from a bunch. They didn't hand over a specific car with the keys, which I think is very irresponsible. The car had issues that were not noted on any form! Additionally, the car's system malfunctioned! The electronic key wouldn't open the car, and using the manual key triggered the alarm. With the help of locals, we waited for five hours for roadside assistance!

A great choice, excellent

The pick-up and drop-off process was smooth, and the staff were friendly and enthusiastic!

The service was excellent and very convenient. I paid a bit extra to upgrade from a two-door Wrangler to a four-door. Choosing a 4WD on the Big Island was definitely the right decision, the trip was very enjoyable!!!

I booked a 2-door Wrangler, but the staff strongly recommended upgrading to a 4-door Wrangler for an extra $35 per day. I refused. When I went to pick up the car, they didn't have the 2-door Wrangler and gave me a free upgrade to the 4-door Wrangler. It's not sincere to push for a paid upgrade when the original car isn't available; a free upgrade would have left a much better impression. Other aspects were fine, the car's condition was acceptable, and the return process was quick with a final receipt provided.