A good simple car rental that took car of my needs for this trip. Thanks

R.Garcia

United States

Reviewed: Thu, Oct 24, 2019

About PAYLESS: 9.3 /10

All went well but i wasn't aware you'd charge a set fee for gasoline . I thought you'd charge me a couple of gallons to top off tank. I filled it the day before and used a couple of gallons. I noticed a 30 plus fee for gas service. Not happy with that.

About QEEQ: 10.0 /10

Again gas fee wasn't explained.

PAYLESS

Springfield

United States

Compact | Hyundai Accent or similar

5-day rental

Relevant Reviews on PAYLESS in United States

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

PAYLESS

Tempe

United States

Reviewed: Fri, Aug 7, 2020

“Bad”

About PAYLESS: 6.0 /10

Terrible service at the pick-up. Even with a previous reservation they did not have any cars and had to wait for them to get one. Rude, insensistive and careless at the counter. In the booking it said Jeep Grand Cherokee or similar. We got a Chevrolet Equinox which is similar for them. I assume that even though the space might be similar the class is very different! Very disappointed

About QEEQ: 10.0 /10

J.L.H

United States

6-day rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Sun, Jun 16, 2019

“Reservation, sorry, we don’t have any cars available.”

About PAYLESS: 2.0 /10

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.