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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

P.Nelligan

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Compact | Dodge Neon or similar
Reviewed: Sat, May 28, 2022
“Great experience”
About PAYLESS: 9.0 /10
Was very pleased with the Payless counter person who did not try to add on extras that were not needed He was polite and quick with check in
About QEEQ: 9.0 /10
Responded to questions with important information

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Compact | Nissan Versa or similar
Reviewed: Wed, Mar 18, 2020
“Wrong license plate, smoker car -- really????”
About PAYLESS: 8.0 /10
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
About QEEQ: 10.0 /10

K.Metz

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Compact | Hyundai Accent or similar
Reviewed: Wed, Jun 19, 2019
“No problem will use it again”
About PAYLESS: 8.7 /10
No problem I will use Payless again
About QEEQ: 10.0 /10
The people were helpful

A.Phelps

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Compact | Dodge Neon or similar
Reviewed: Tue, Jun 11, 2019
About PAYLESS: 8.0 /10
The car had dents, scratches, & several other marks on the passenger doors. When I notified them of the damage I was told to just take a picture. It was a bit excessive & asked for a different car. I was told to just take a picture that I wouldn’t be billed for it.
About QEEQ: 10.0 /10
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Full Size | Ford Taurus or similar
Reviewed: Fri, May 17, 2019
“Very satisfying”
About PAYLESS: 9.7 /10
Very good!
About QEEQ: 10.0 /10
Very good!

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