Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
The staff where very friendly and helpful as we had never been to the area before and they offered lots of information. The car was better than expected and very clean.
The car was great and in excellent conditions. The service was quick and easy with pick and drop off.
The only feedback I would give is, on my arrival on the 24th January to pick up my car the counter staff who was a male. He made me feel quite rushed, and explained everything like a speed of light like he had no time. He also asked me to pay the remainder which he originally quoted more, I think brought out my paperwork and said the outstanding amount is less than the amount he quoted me to pay. It rushed, didn’t apologise for the incorrect amount. If I didn’t check the amount prior to confirming payment I would have been overcharged. He brushed it off without questioning the amount difference. When he went through the T&C and when we checked out the condition of the car, he spoke so fast that I didn’t have time to take it all in. Being a little more patient would have been a better front counter experience.
“Excellent little car which suited our purpose and cheaper than quoted”
About Atlas:9.4/10
Like: Great little car, easy to drive and very responsive. Handled the roads and hills with ease and was very responsive. Great brakes. Dislike: The steering wheel seemed to have a little bit of play in it.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
With Atlas excellent.
Relevant Reviews on Atlas Cairns Airport
O.ALV
-
-
-
-
View more >K.CORNISH
-
-
-
-
View more >-
-
-
-
View more >H.Chen
-
-
-
-
View more >Dislike: Not fun to wait for the shuttle for 20 mins in summer.
G.Faulkner
-
-
-
-
View more >Dislike: The steering wheel seemed to have a little bit of play in it.