The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys.
Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark.
The staff did not communicate well when we picked up the vehicle.
“Perth Airport doesn’t have a petrol station near by I shouldn’t be charged extra”
About Firefly:6.3/10
Perth Airport doesn’t have a petrol station near by i went to the closest one 5 kms away and get told to go fill up I had a flight to catch and now being charged additional I won’t be using firefly again and I will be telling people how ridiculous
The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from.
However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us.
First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.
Dislike: very unsatisfied about the cleaning fee charge upon return the car. the main thing is that the car carpet is not removable. there is no way for tourist like us be able to clean the sand and dust. in that point, it seem that it is very unfair to charge the additional cleaning fee for the carpet. thanks.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Firefly Perth Airport
-
-
-
-
View more >Chung Siong Tan
-
-
-
-
View more >K.Anderson
-
-
-
-
View more >Yusoff
-
-
-
-
View more >J.NG
-
-
-
-
View more >