Everything about the experience dealing with Easy Rent Cars was excellent. Ease of booking, information provided, instructions, etc. were right on the money. Will definitely use Easy Rent Cars for my next rental. Portugal and Spain next year !!!
“Overall, I am happy with the car condition but not the customer service's attitude.”
About tamra:7.3/10
I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.
1. Given a car different from one I booked.
2. The car had empty fuel tank, with red warning light.
3. When questioned why empty tank, I was given a foolish verbal explanation by a man (a manager, I think, who is not a local Korean) that there is restriction by the Korean authorities in filling up rental cars. This is really insulting my intelligence, to say the least), just to find an excuse.
4. A requested for the car I booked weeks ago, with full fuel, but was told I need to wait for the car to be available when returned by user.!!
5. Finally after arguing, I was offered a bigger car, not of my choice, with slightly more than a quarter tank.
6. With no choice, I took this car which was difficult for me to drive, and costs me much more in fuel cost.
7. All in all, I had an unpleasant experience upon arrival at Tamra, and it ruined the start of my holiday in Jeju to some extent.
About QEEQ:8.0/10
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Customer Service
素晴らしかった。なのにとても安かった。
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