Professionalism in every regard.

The quickest turnaround I've experienced. Great service and no pressure applied to take expensive excess insurance

The car was booked before arrival. I arrived at kiosk . Service counter were told me that vehicle was not ready . Lady made a phone call to ask to get car ready. I had to wait with my 2 yr and 8yr for over 45mins i could see them washing car in the dark !!! Frantically . The vehicle was difficult to locate as its very dark . Returning was easy and straightforward

Very good communication and helpful called service desk to say flight would be delayed. They responded very quickly. Brilliant service

We landed at NCE T1 and the pick-up was at T2. If I had known I would have possibly booked another rental to avoid the bus transfer (10mins) with my family and the large amount of luggage we had. Once at T2 there was no problems and the pick-up was smooth and easy. Staff were polite and efficient.

Easy booking process and competitive price.

Car not the one ordered Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar Billed for petrol on return even though car was full tank

1. it is really difficult to find the way to drop of the car. They give you a picture with the way you have to follow in order to deliver the car but on that road there is not any petrol station to fill the car and is like a labirinth. 2. On the paper which you received when you take the car sais that if you want to drive on the highway you have to pay . There is not clear of how much money you have to pay and the sign of the car for the swiss highways there is not sticked on any car of Europcar . That means that company does not stick the stickers in order to pay 40 euros just to drive on swiss highways. When i ask them about the sticker they told me is mine. The sticker is not mine it is has to be stuck on the car. 3. They told me that i will be charged with petrol because i coouldnt find a petrol station on the map they told me to follow and till now i have no idea about the cost.