Will use them again

The car was ideal. A few dents, but to be expected. They did not try to sell excess insurance! This was a real bonus as I was expecting them to push us to buy excess, but they did not which was a real bonus. Staff were super friendly and helpful. I will use them again. The only downside was the droop off. We literally had to leave it by the side of the road outside the depot and drop the keys in a safe box. Not a problem really, but a little uncomfortable just leaving it in a public place. Otherwise, spot on.

Very smooth process. No issues other than return instructions. As we were returning teh vehicle out of hours, we received an email from Qeeq saying to contact Goldcar about how to return the vehicle. I would have expected Qeeq to provide those instructions themselves. But that was the only downside. Otherwise, pretty good.

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

Faultless, except no one to hand it back too but it was 04:00. Great Car, Great Service.

Great Price Simple Booking Process

The Goldcar insurance applied is very high.

Waited too long at airport to be picked up as first van full and had to wait for 2nd car. Long lines at check out counter. Insurance issues. Ending up buying 100€ more on insurance as goldcar made it sound that the insurance I had bought was not good enough. We were tired of the long process and just wanted to get on with our trip so we paid. Not good!!