Bigger car given compared to what was booked, a pleasant surprise

The company scams you. They pretend the reserved car type is unavailable and ask you to pay more. They also overcharge and don't provide airport drop-off.

Terrible terrible service from the London Stansted office. They tried so hard to rip me off as much as they could.

The counter staff charged us another £324 when we picked the car up as they said the insurance we had booked from Easyrent was not good enough and they didn’t agree with the rental voucher we produced which stated ‘nil to pay on pickup’!

I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!

Like: Price was so good I wondered what the catch was. There wasn’t one!
Dislike: Wait at airport was a big long and would have been unpleasant if wet. But can’t grumble as other car hires were off site too. You need to correct the phone number on confirmation email as it is incomplete