Great

Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.

The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.

I booked Passat or similar and Europcar was trying to give me a compact car (Volvo V40), claiming that they don't have anything bigger. After my complains, they offered me Peugeot 3008, which was still way smaller than Passat, but we fit our luggage there (carrying one of the bags on the back seat). I hate when companies offer something which they cannot provide. I booked my trip ~1 month in advance, so they had enough time to prepare themselves. On a good side: the car I got was almost brand new - just 300 miles on its meter and it was very well equipped.

Excellent

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours