AVIS is the worst car rental company I have ever used, without exception. When we arrived at the store, we were told there were no cars of the same model available in the entire San Francisco area, only worse models. If we wanted the same model, we had to go to Auckland Airport to pick it up. Once we got to Auckland Airport, we were told the car was broken and needed repairs. The rental company staff were very unhelpful. In the end, we got the car over 4 hours late.
Overall, I was quite satisfied. However, they kept insisting I buy various insurances, which I didn't. Also, they told me I had opted for prepaid fuel, allowing me to return the car with an empty tank, but I had no idea about this. When I returned it, there was still over 100 miles worth of fuel left, and they charged me £90.74 for it, which is much more expensive than if I had refueled it myself, probably only about £65. Other than that, everything was smooth including picking up and returning the car.
Collection was straight forward. Explanation is clear and key was given within 15 mins of processing.
About QEEQ:10.0/10
Booking platform is easy but as a diamond member, the price diff between fully covered and basic covered is not significant. Price breaker didn't happen as the price stay the same all the way.
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