Like: Car renting experience went smoothly although it was a bit confusing as to whether or not I was getting what I was asking for. Prices and offerings were really good so I stuck with it. Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.
The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.
Like: Manager upgraded us for no charge - this was great! Dislike: Lots of questions and prompting to up sell items - some that I knew we didn't need. No super high pressure, but at every stage of the process.
Like: Fast and efficient getting on the road!! Dislike: Having to arrive back with the car by 10 am to avoid another day of charges even though our flight didn’t leave til 3pm so no leaning to way fee til noon made for a very long day at the airport!!!
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Customer Service
Worked as advertised
Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.
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View more >Dislike: Lots of questions and prompting to up sell items - some that I knew we didn't need. No super high pressure, but at every stage of the process.
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View more >Dislike: Having to arrive back with the car by 10 am to avoid another day of charges even though our flight didn’t leave til 3pm so no leaning to way fee til noon made for a very long day at the airport!!!