Very happy with the experience. When abroad, you can use the internet for free calls to customer service. They resolve issues efficiently and call back to provide feedback on the resolution, followed by an email. Highly recommended.

Car is very clean, in good condition. Same model as marketed. Staff professional. Instruction is clear.

Space not enough for our group

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).