The staff at the car rental company were positive and enthusiastic. Due to language barriers, the employee even used the phone to have another Chinese-speaking colleague assist with the communication. The only regret is that after completing the paperwork, I found a different car (a downgraded model) at the pickup location on the 7th floor. I have lodged a complaint with the rental company and provided all relevant documents via email.
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Customer Service
Was not pleasant
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