Great venture with East car rentals and Arnold Clark

Great staff at both locations

Easy to use

The only problem we had with the car was a flat tyre on the motorway. Which as the car did not have a spare tyre resulted in a three hour wait at the side of the motorway and we had get the tyre replaced at a cost of 204 pounds. As we had paid for zero excess this was refunded by the hire company. Some to think about when hiring a car. Arnold Clark were helpful and the service was quick and efficient.

The friendly professionalism of the yellow taxi (van) driver, on pick up and drop off was awesome. I ordered a Kia Ceed, which is classed as a crossover SUV. The Toyota Corolla I was given, describes itself, in its manual, as a sports hatchback, and being a hybrid, carried batteries below it's rear seat and boot. The resulting boot space was pathetic, barely accepting one large case. The second large case, and two smaller cases were placed along the rear seat, a dangerous option in the event of a forward collision.

I had booked a compact 5 seater and was given a Mercedes A class which was in a good condition. Had no issues with the car. Was a joy driving that car! Very happy with Arnold Clarke's service. Merc A class is a bit of a squeeze for 3 in the back, so go for a medium SUV or a bigger car if you are a group of 5.

Got a cheaper deal by booking through EasyRentCars. Quick processing and helpful customer service. More elaborate wording for insurance would be helpful.

The Car I booked was not available, but it was upgraded to a higher version without any extra charges. Car was clean, and the staff at Arnold Clark were very professional and helpful.