When I rented a car in Japan from another company, they explained traffic rules in detail and what to do in case of an accident, what type of fuel to use, etc. Here, they just kept pushing the insurance.
Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.
Rented from Alamo twice; they don't add extra insurance or anything. I think they're good.
About QEEQ:10.0/10
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