You need to make pick up instructions easier to access and understand. Couldn’t find where to collect the car for several minutes - wasn’t anywhere on the voucher.
Completely dishonest. There was a scratch on the rim, can't say for sure it was me or if it already was there, and they were going to charge me over 500 euros. It was explained to me that because the car had a sport package, I just wanted a basic cheap car, the rim was expensive. Not believing the employee I asked to see the breakdown of the cost, all of a sudden the price was 200 euros plus a bunch of hidden fees, such as a 60 euro administration fee?! well this is happening, he is talking in Portuguese to his co-worker and I can not understand what they are talking about. I really feel like I got swindled. DO NOT use - there are a lot of different car rental companies that you can use
“Awesome platform and professional car renting company”
About OK Mobility:10.0/10
It was the 2nd time that I rent a car from OK RENT A CAR, I really liked it. The guys over there are professional and helpful. they know the process and finished everything faster than I expected.
I do recommend OK RENT A CAR if you want to rent a car in Spain or Portugal.
About QEEQ:10.0/10
The booking process is easy and transparent, I would like to try the price drop feature on the next booking though. Thanks, Easyrentcars.com!
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Customer Service
Value for money, watch out for additional charges.
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