“Excellent service by Easyrentcars and Thrifty. Will use again in the future.”
About Thrifty:10.0/10
Excellent service. Quick service at check in and check out. Note that they charge $385 to your credit card upon check in instead of holding that amount like other companies, but it was refunded without problem within 4 business days after the car was returned.
About QEEQ:10.0/10
Excellent. I needed a car seat organised for my toddler and easyrentcars organised it and communicated well with me during the whole process. It was easy to deal with easyrentcars.com. The price was also the most competitive.
Despite only having about 46K on the clock the car was covered with many small superficial scratches & one more significant scrape on a wheel rim. The thrifty guy we called to look at the vehicle was disinterested he looked at a few & then said these are all just all fair wear & tear! - cars with no physical handbrake are a concern. lose electrics& you lose brakes.
About QEEQ:7.0/10
we wanted to extend our rental period. Easyrentcars were unable to do it without cancelling our booking & then had no guarantee that we would still get the vehicle we had booked initially. Not good. Systems need to be upgraded to enable rental extensions/ alterations WITHOUT booking cancellation.
Everting about the hire was fine but we had a cracked windscreen about a week into the trip and I made 10 calls trying to get help on how and where to get it resolved at minimum cost and either nobody could tell me or they supervisor wold not call back
The issue is still not resolved
“The car was almost brand new and the price was really cheap.”
About Thrifty:9.0/10
Wait so long time to pick up the car but overall the experience was good.
About QEEQ:10.0/10
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Customer Service
excellent
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