Pickup service and process was seamless.
Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport.
As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up.
The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot.
Otherwise everything was easy and seamless.
The service was very warm and attentive. The car was in good condition. After finding out that we had already purchased full insurance through QEEQ, they didn't try to sell us any more insurance, just informed us that the insurance we bought had nothing to do with their company. Great value for money, highly recommended.
The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.
“It was a very hurried experience I never wanted insurance but got charge for it anyway”
About East Coast Car Rentals:6.7/10
Lyn on the counter was very pleasant but in a terrible rush as there were so many people there nothing was explained properly to rushed
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