Nice and easy

The instructions were quite clear, and the pick-up and drop-off process was straightforward and quick. The 'overtime service fee' charged at pick-up was proactively refunded during drop-off, which deserves praise.

Average

It's okay

The staff kept asking for tips, which was very frustrating. Even after giving some, they complained it wasn’t enough and were very demanding. It was quite annoying, so I firmly refused.

Arrived at the site around 7, repeatedly urged them, but it wasn't until around 10 that they took us to inspect the car. The fuel gauge was broken, there were multiple scratches on the exterior, and the interior was messy. They claimed they had upgraded us. For safety reasons, we refused to accept the car. After several rounds of negotiations, they finally agreed to reassign a vehicle. By the time the new car arrived, it was already midnight. Exhausted from a long flight, we had to hastily check the car and drive to the hotel. The next day, we found the interior was extremely dirty, and the body was covered in scratches. This was the worst car rental experience I've ever had. From the staff's attitude to the quality of the vehicle.