Average

Terrible experience, full of sales traps and mysterious fees. Absolutely shameless. Everything is abbreviated, no one can understand the additional charges. Strongly oppose this company.

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

All was good

All was good

The counter staff made me choose option with the gas charges of $66.45, when I specifically told him i will return gas full. The lady in Lexington told me about this charges and to call costumer service in Chicago. I did and the person was very unfriendly, seemed very busy and lie i was bohor him asking for me refund. He told me to send him receipt of my gas purchases, even though in the system was put that i return the vehicle with gas full. I didn't have time and patience to deal with him. I call costumer service in Lexington and they told me right away I will get refund within 1-3 days. I requested mini van I received Nissan Pathfinder. the car was spacious, smooth and easy to drive until night time. In the dark lights were so little i couldn't see the rode at all. I was scared to drive and very tired my eyes because of the lights. I will never again choose that car.