kind and friendly

easy to book

Good

We upgraded to a bigger car when picking up, and the trunk was very spacious, as shown in pictures. There were many of the same models on the street, but the power was lacking; the car struggled uphill with four people. Due to a rescheduled flight, we returned the car earlier without any issues, paid an additional 50 MYR for the overtime fee. The staff were always available for any issues during the rental, with good service and quick responses. Both pick-up and return processes were thorough and carefully explained. Having rented cars in many countries, this was the best service in Malaysia. Hope the pre-authorization gets released soon. The fuel prices here are incredibly cheap; it would be a waste not to rent a car.

I booked a four-cylinder Saga but was given a three-cylinder Bezza of a different model. We had a lot of people and luggage on this trip, and the three-cylinder car was really underpowered! Also, I booked insurance at the time of reservation, but the rental company kept insisting we hadn't. We ended up buying another one because we didn't want to risk it, even though it wasn't expensive, it was still a bit annoying.

Very satisfied.