Won’t come back due to car condition

The Tamra store should have known that my flight KA325 would arrive in Jeju after their closing time at 08:00 PM on 22/06, but they still accepted the order. This led to me having to take a taxi to the hotel that night and then another taxi to the airport the next day (23/06) to pick up the car. The time and money I lost should be compensated by both you (ZuzuCar and Tamra).

The car arrived on time at the pickup point. However, one staff member was careless and didn’t ask for any registration; just told me to take the car. The fuel tank was only one-third full, and the staff member said it was fine to return it the same way. Later, I felt something was wrong, so I used WeChat to contact a colleague at the car rental company whom I’d spoken to before. He told me to go back and re-register all the documents, but by then I'd already left Jeju City and had to drive an extra 50 kilometers.

The handing over and taking over process was very fast and the transaction is very transparent. The customer service was friendly and they are able to communicate in english.

It was an old smelly car! Never had before. As it was an LPG tank in the storage space we could not fit our luggage! Aft seat belt lock was broken! No other car available and Tamra rejected to come to our Hotel to repair! Address in www was wrong so we had big difficulties to return the car Further it was said: if you like to have a safe car you have to pay more....

Everything was smooth from booking till the day we arrived to pick up the car. I really appreciated their sales support, Megan responded to us very fast via email, as they was flight delay. So we informed them about the changed of pick up time. good job!