The pick-up point is right at the airport parking lot, with clear signage from various rental companies, making it very convenient. The pick-up procedure is not complicated. My English is quite average, but the staff was very patient, spoke slowly, and used written diagrams, making communication smooth. The car was new, with only 4000 kilometers on it. The Mitsubishi SUV was fuel-efficient, covering nearly 1000 kilometers in 5 days. The only drawback was that it felt slightly underpowered on uphill drives. Overall, it's a good experience.
Although my EasyRentCars booking was for a Rav 4, Europcar had the booking as a smaller SUV. After showing them my EasyRentCars paperwork they gave me a similar size SUV for the same price but it was a lesser quality Holden Equinox and not a 4WD. Also the Europcar drop-off at Southern Cross Station was hard to find and there is no key drop box if you arrive just after office hours like I did. I had to keep the car overnight until the office reopened. Fortunately Europcar was kind enough not to charge me extra for being late.
Everything went well except it took 1.20 minutes to pick up the car. Not what you need at the end of a flight with 2 young children and an over tiered wife.
the lady at the counter wasn't very pleasant to us at all.
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Lots scratches on vehicle and different colour drivers wing mirror.
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