“To the moon and beyond !”

We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.

45 minutes Wait to be picked up then 40 minutes wait at the counter to get the car. The car had taillight damage also scratch and dents around the whole car. The back interior had dirty seats and some white stuff on the armrest. your company needs more staff so we get a quicker pick-up at the airport and then speedy service at the counter. and cleaner cars.

Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

Staff did a good job of handling a large crowd of people!

Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff