It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
Highly recommended! A few days ago, I rented a car to travel around Milan and planned to return it there. Later, I needed to change the return location to Rome, but didn't know how to proceed. QEEQ's assistance content seemed complicated, and time was tight, so I decided to return the car and rebook another one. When I reached the return point, the staff helped me switch directly, saving at least an hour that I would have spent going back to the office. I ended up being three minutes early to the client’s factory, which was over 300 kilometers away.
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Amazing service! Vehicle in excellent condition!
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