Easy and great!

The last time I refueled, the nozzle shut off prematurely, so I thought the tank was full. It turned out to be about 10 AUD short. By the time we got to the airport it was already dark, and since we spent a long time looking for the drop-off point, we didn't dare to drive back out to fill up. As a result, we were charged 50 AUD. When picking up the car, the staff did not mention that the car had to be particularly clean. In New Zealand, we only did the necessary cleaning when returning the car and weren't charged for it, so we assumed Australia would be the same. As we didn't have vacuuming equipment, the kids ate snacks in the car and left crumbs behind, making it hard to clean thoroughly. Plus, we didn't see any car wash places along the way. Consequently, we were charged 90 AUD on our credit card. I'd like to remind fellow travelers of these two charges.

Very difficult to communicate

Overcharging. It was supposed to be around 800 RMB but increased to over 1800 RMB. The young driver insurance turned out to be the main reason for overcharging. Honestly, it shouldn't cost that much. They charged an additional 260 AUD on top of the 800 RMB. The car rental manual provided by Zuzuche offered no effective solutions for compensation or prevention of such issues. I wanted a Mitsubishi car due to budget constraints and not wanting to spend too much on the rental, but Thrifty changed it to a Qashqai without notifying me, even though the car I wanted was clearly available in their inventory.

Thrifty should hold the deposit amount on our credit card and not directly charging to it because when they return back the amount which is in foreign currency, I lose $30 for the exchange rate.

It was a terrible experience for our pick up at Perth. Despite that we provided our flight details and the fact that we would pick up the car past 1am, the Thrifty counter was closed and nobody was on duty in our terminal. We ended up spending over an hour trying to locate the last person on duty in a different terminal when a number of young kids in our group had to wait around in the cold. When we finally got the car, they were not able to provide the 3 car seats we requested, so we had to return to the pick up point the next morning to get the car seats