Car good, wait time for pick-up was less so

I don't know why the rental price I was given didn't match my reservation and was three times higher. My original reservation was for 240 euros, but they quoted me over 670 euros twice. Finally, their manager came over and identified the problem, and they kept apologizing. They also tried to upsell us during the process. When returning the car, the same thing happened. They gave me a bill for 670 euros. What on earth! Are they crazy? The poor economy doesn't justify this. Passat, Passat.

We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

All was good.

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

Like: Car was very economical and ideal for our situation.
Dislike: Perhaps having airconditioning would have made a big difference with experiencing such warm weather during our stay .