Car good, wait time for pick-up was less so

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

Even though I had booked and paid for auto insurance thru EasyRentCars, the Hertz agent pushed very hard for me to purchase auto insurance from them, duplicating what I had already purchased. He went so far as to tell me if there was any insurance claim they would charge me directly for the costs and I would have to work out any reimbursement with EasyRentCars. I chose not to buy into their scam. terrible business practice.

The Hertz representative at the drop off tried to rip us off. He tried to charge us €120 because there was a little sand in the car. We had two children in the car one was sick the other sleeping, he woke our sleeping child. We were forced to drive to a garage to hover the car and had to do the cleaning in the pouring rain. I believe the hertz guy threatened us with a huge bill so we would do his job for him so he wouldn’t have to get wet in the rain. He was a disgrace. He also left the door unsecured so when we drove away our child’s door was not secure.

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

A bout 25 minutes yes