The overall car rental experience was okay, but the pickup process was a bit slow. The vehicle's condition was average, and the maximum speed seemed to be capped at 120 km/h, as the display showed warnings for higher speeds.
I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.
Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized
About QEEQ:8.0/10
We ask the company to compel the companies with comprehensive insurance issued through the program, as an additional 500 dirhams has been requested
We hope to provide the Arabic language in the application
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