It was extremely disappointing to have to wait 90 min for my vehicle. I had a 3pm reservation and didn't receive my car until after 4:30pm. The counter agent was not helpful with explaining the delay. I made my reservation 270 days in advance, hoping an early reservation would help in getting a Jeep Wrangler, only to be disappointed again when we received a smaller Jeep Renegade.
About QEEQ:8.0/10
While waiting for my rental I contacted Easyrentcars to hopefully speed up the process (I waited over 90 min for my reservation). They were no help at all.
When booking a vehicle in the US territories, double check with your insurer if they will cover you. Our policy only covered continental US & Canada. We had to add on liability insurance on site.
NO, was suppose to have SUV had Corolla. Was told to return next day for the SUV, wasted a day driving back to airport for the vehicle still not available.
Settled on Corolla.
About QEEQ:9.0/10
Budget knew our flight was delayed getting to St Thomas by 2 hrs and rented the SUV before we arrived even though I had contacted them to inform them I would be there. If not for the Budget Agent we would have been without a vehicle.
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Disappointing experience.
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