Collected from airport ok but I felt rushed during checkin procedure
About QEEQ:9.0/10
I use easyrentcars often and think they are very good compare site. Price check has saved me money too. Customer service very helpful and prompt replies
When returning the car, we called the company but no one was there. They said they went to a religious service. We returned after refueling but still, no one was there, and we had to wait. There was a small scratch on the left rear side during the inspection, and we were told it was no big deal. A week after we returned home, we received a bill for 641 NZD for the damage.
1. The airport shuttle has no Lovetrip Car Rental logo.
2. The staff are casual and poorly managed. They do not adhere to the agreed time, for example, promising to arrive in 5 minutes but actually taking 15 minutes multiple times. The store is often run by a couple who simultaneously run other travel booking businesses. The couple conduct cross-checks for pick-up and return inspections, where one person's inspection results are later overturned by the other.
3. Customers do not receive any copies of documents. In contrast, other companies provide copies of all signed documents, but this car rental does not.
4. The car inspection at pick-up is cursory, while the return inspection is extremely thorough, not missing even the smallest details. Other car rental companies usually have a policy stating scratches under a certain length are not pursued; this company does not.
5. After confirming everything was fine at the return inspection and completing the procedures, the customer is sent away. An hour later, the company contacts the customer via WeChat, claiming the fuel tank was not full and demands payment. If the customer refuses, they threaten to also charge for a 'scratch' from nearly two weeks prior that was supposedly waived, along with a refueling service fee. Before the customer boards their flight and after returning home, the company continues to attack the customer's character, defame them, and changes their statements, contradicting themselves.
6. The pre-authorization slip on the customer's credit card is not returned.
7. All customers are required to add the company on WeChat.
8. Regardless of the customer's situation, the company communicates via voice messages. Important information requiring confirmation and accuracy is not provided in text but through voice messages. Accusations and altered descriptions of facts are conveyed in text.
9. The car picked up was not a Corolla.
Totaly, its cheep and good.
They pick us up from airport.
When return, they take us to hostel near office, because our flight is eary morning.
One thing, we could not use USB charger. Cigar socket is broken.
We realized it on second day so we just call them and we talk about it and cost on the day we return. they said sorry.
But no refound.
They said they dont extra charge us anything on it.
Ofcouse! Its not our falt.
We need to ask every hostel everynight to borrow us the charger.
Its uncomfortable very much.
The last day, we expected that they offer some but they did not.
So we rate two down.
On The other way.
We left a baby shoe under the sheet when we return.
So we call them and ask to check it.
They could find it kindly.
We had no way to visit office, so we ask them to bring it to our hostel.
On the answer, it seems difficult, but they manage it and bring it back to us.
So rate is up.
About QEEQ:8.0/10
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Easyrentcars are a good company which I often use
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