Convenient reservation process with readily available Fiat 500s.
jt00187
Italy
Reviewed: Fri, Mar 13, 2020
About Hertz:10.0/10
I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.
About QEEQ:10.0/10
Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.
The car rental company's service was quite good. The Rome rental location was easy to find, but the drop-off point at Milan Airport was poorly marked, it can only be described as a trap!
The store is quite small and a bit hard to find, better to use Google Maps first. Reception service at the store was pretty good. Initially, we were given a Viano, but it was too big and we were afraid to drive it. They nicely switched it for us. The car pick-up service at the parking lot was also very nice.
The staff at the counter were friendly when I picked up the car, but the garage personnel kept urging me to leave, giving me insufficient time to inspect the car. They were also impatient when I asked about how to use the onboard navigation system.
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Convenient reservation process with readily available Fiat 500s.
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